Onsite Team Training Workshops

Bring your whole team on board.

Half-day and full-day workshops delivered at your practice. Practical, hands-on training your team will actually use, built around where you are right now.

Julie and Ameena at a workshop
🏠 Delivered at your practice
🇦🇺 Available across Australia
👤 69 years combined experience
Customised to your team
Half-day & full-day options

We know that online learning has its place, but there's something powerful about getting your whole team in the same room, working through real challenges together, with experts who understand the dental industry inside out.

Every workshop we deliver is built around your practice. Your team, your culture, your specific challenges. We come to you, we get in the room with your people, and we leave you with tools and strategies you can put to use the very next day. Talk to us about what you need →

DBM workshop group DBM workshop group

Training that sticks because your whole team does it together

Online learning is great for individuals. But when you want to shift culture, improve communication, and align everyone on systems and expectations, getting the team together in a room makes all the difference.

Our onsite workshops are hands-on and interactive. We come to you, work with your real team dynamics, and draw on 69 years of combined dental industry experience to make the content land.

Talk to us about a workshop

You're noticing tension or disconnect in the team

Communication has broken down, people aren't pulling together, or there's a culture issue that's affecting the whole practice.

You want to lift the patient experience across the board

Not just one person - the whole team, from reception through to chairside, delivering a consistent and exceptional experience.

You're onboarding new team members or changing direction

A workshop is a powerful way to get everyone aligned on your values, expectations, and how you do things in your practice.

You want to invest in your team in a meaningful way

A well-run workshop shows your people they matter. It builds morale, loyalty, and a sense of shared purpose that lasts well beyond the day.

Choose your focus, or let us design the day

Each workshop is built around your practice's needs. These are the core topic areas we draw from - click any card to see what's included.

🗣️

Reception & Front Desk Excellence

The reception team sets the tone for every patient experience. This workshop builds the skills that make your front desk truly exceptional.

  • Communication and rapport-building skills
  • Time management and multi-tasking under pressure
  • Appointment book management for high productivity
  • Handling broken appointments and downtime strategically
  • Converting new callers into booked appointments
  • Managing patients with incomplete treatment
  • Email and inbox management
Click to see what's covered ↓
🤝

Patient Experience & Communication

Help your whole team understand what truly patient-centred care looks and feels like, and how to deliver it consistently.

  • Inspiring genuine patient engagement in their oral health
  • Understanding Transient, Loyal, and Perpetual patient types
  • Creating systems that keep patients coming back
  • Reactivating inactive patients in your database
  • Managing difficult and complaining patients with confidence
  • Compassionate communication, moving beyond scripts
  • Patient marketing and attracting the right patients
Click to see what's covered ↓
🌱

Team Culture & Dynamics

A strong team culture doesn't happen by accident. This workshop gives your team the shared language and tools to work better together.

  • Defining your practice's Purpose, Vision, Values and Culture
  • What it means to be a values-driven team
  • Productive conflict versus artificial harmony
  • Managing dysfunction and navigating differences
  • Building psychological safety and mutual respect
  • Team connection exercises that actually work
  • Moving from compliance to genuine buy-in
Click to see what's covered ↓
👩‍💼

Leadership & Management

Designed for practice owners, principals, and managers who want to lead with more confidence and clarity.

  • Understanding different leadership styles and when to use them
  • Identifying your own leadership values
  • Creating an environment where your team can thrive
  • Building leadership resilience
  • Thinking like a business owner, not just a clinician
  • Conducting effective performance reviews
  • Managing poor performance with clarity and fairness
Click to see what's covered ↓
⚙️

Systems & Operational Efficiency

When everyone knows the system and actually follows it, everything runs more smoothly. This workshop makes that happen.

  • Understanding Standard Operating Procedures and why they matter
  • How to design and implement new systems that stick
  • Creating or updating your Dental Practice Manual
  • Inspiring team buy-in for existing and new systems
  • Setting goals and creating plans to achieve them
  • Delegation, what to hand over and how to do it well
  • Compliance, infection control, employment, business, and advertising
Click to see what's covered ↓
📊

KPIs & Practice Performance

Help your team understand the numbers that matter, and how their daily work connects to the health of the whole practice.

  • Key performance indicators every practice should be tracking
  • Annual Patient Value and how to grow it
  • Understanding P&L, balance sheets, and cashflow in plain language
  • Budgets and what they actually mean for day-to-day decisions
  • Fee-setting and the real impact of discounting
  • How to motivate your team around shared goals
  • Tracking progress and celebrating wins
Click to see what's covered ↓

Not sure which topic is right for your team? That's what the free Online Consultation is for, we'll help you work it out. Book yours here →

Half-day or full-day, you choose

Both options are delivered at your practice, on a day that works for your team. All pricing is inclusive of preparation, facilitation, and follow-up resources.

Half-day workshop

The Focused Session

Ideal for one focused topic area, a powerful half-day that leaves your team with clear, practical tools they can use straight away.

$4,000
+ GST  |  Approx. 3.5 to 4 hours including breaks
  • Pre-workshop consultation to customise content
  • Facilitated team session at your practice
  • One core topic area covered in depth
  • Team workbook and practical resources
  • Post-workshop email with key takeaways
Book a free Online Consultation
Full-day workshop

The Full Experience

A comprehensive day that can cover two or three interconnected topic areas, ideal for practice-wide transformation or a major team reset.

$6,000
+ GST  |  Approx. 6 to 7 hours including breaks
  • In-depth pre-workshop consultation
  • Full facilitated day at your practice
  • Two to three topic areas woven together
  • Comprehensive team workbook
  • 30-day follow-up check-in included
  • Personalised implementation plan
Book a free Online Consultation

Travel and accommodation costs may apply for practices outside metropolitan Melbourne. We'll discuss this in your Online Consultation.

From first conversation to workshop day

1

Free Online Consultation

We spend 30 to 60 minutes with you to understand your practice, your team, and what you most need from a workshop day.

2

Workshop design

We design your workshop, selecting and customising topics, preparing materials, and planning the flow of the day around your team.

3

Workshop day

We arrive at your practice and facilitate the session. Interactive, practical, and genuinely engaging, even for the sceptics.

4

Follow-up & support

After the day, we send a summary of key takeaways and next steps. Full-day workshops include a 30-day check-in call.

69 years of dental industry experience in the room with your team

Julie and Ameena have worked with hundreds of dental practices across Australia. Between them, they've seen and solved almost every challenge a practice can face.

Julie Parker presenting

Julie Parker

Co-founder, Dental Business Mastery

With 38 years in the dental industry, starting as a dental assistant at 17 and building expertise across every role and practice type, Julie brings extraordinary depth to every workshop. She holds NLP training and is a certified practitioner in the Being Framework.

Ameena Basile presenting

Ameena Basile

Co-founder, Dental Business Mastery

Ameena brings decades of hands-on dental practice management experience to the room, with a particular passion for team development and operational excellence. Her workshops are known for being warm, practical, and genuinely transformative.

We work with teams every day and know how to bring people along, even the reluctant ones. A lot of clients tell us they were surprised by how much their team enjoyed the day.

Meet us properly →

Results from real dental teams

★★★★★

The team came away genuinely energised. We covered so much ground in one day, things that had been causing friction for months suddenly made sense and we had a plan. Worth every cent.

Practice OwnerGeneral dental practice, Melbourne
★★★★★

I was nervous about how my team would respond, some of them are not exactly fans of training days. But Julie and Ameena had the room from the first ten minutes. It was practical, engaging, and really relevant to our specific situation.

Practice ManagerSpecialist practice, Queensland
★★★★★

We had some significant team culture issues that had been building for a while. The workshop gave us a shared language and a pathway forward. Three months later, the difference is real and sustained.

Principal DentistMulti-chair practice, Sydney

Common questions

Yes, we come to your practice. All workshops are delivered on-site, which means there's no disruption for your team and the content can be grounded in your actual environment. We're based in Melbourne but travel across Australia. Any travel costs outside metropolitan Melbourne are discussed transparently in your Online Consultation.
Absolutely, that's exactly what the pre-workshop consultation is for. Every workshop we run is customised. You might want to focus on one area in depth, or blend two or three related areas across a full day. We'll design something that fits what your practice genuinely needs.
This is one of the most common concerns we hear, and one of the things we're actually quite good at. We design workshops to be engaging and practical rather than lecture-style. We've facilitated sessions with genuinely sceptical teams and consistently find that the interactive, real-world focus brings people along.
Workshops work well for teams of 4 to 20 people. Smaller groups allow for deeper conversations. Larger groups can work well with the right structure. If you have a particularly large team, we can discuss options in your Online Consultation.
We typically ask for 3 to 4 weeks' notice to allow time for proper preparation and customising content. That said, if you have an urgent need, get in touch and we'll see what we can do.
Both. New teams benefit enormously from early alignment, getting everyone on the same page before habits are set. Established teams often need a reset, fresh language, or a circuit-breaker for dynamics that have become entrenched. We customise the approach either way.

Ready to bring your team together?

The Online Consultation is free and takes 30 to 60 minutes. We'll get a clear picture of what your practice needs and talk through how a workshop could be designed around it.

Or call Julie on 0407 657 729 or Ameena on 0416 313 118

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