Half of Australia Isn’t at the Dentist. Here’s How to Reach Them.
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June 11, 2026
The Chairs Are There. So Are the Patients. So Why Aren’t They Booking? Here’s something that might surprise you. Across
Between us, Ameena and I have nearly seven decades in the dental industry. Everything you'll find here is drawn from the front lines - what actually works, what doesn't, and what we wish someone had told us sooner.
Search across all articles by Julie and Ameena
The Chairs Are There. So Are the Patients. So Why Aren’t They Booking? Here’s something that might surprise you. Across
Every dental practice I’ve ever worked with has one thing in common: a database full of patients who already like
I came across something in a Clinic Mastery (https://www.clinicmastery.com/) email recently that really resonated. They cited a Harvard Business School
There is a growing tension within dental practices that is quietly eroding team cohesion, patient experience, and leadership focus, and
You’ve invested in training. You’ve introduced the courses, the workshops, maybe even a consultant. On the surface, your team appeared
Team bonding days are a wonderful thing. Whether it’s a cooking class or a painting afternoon. These experiences do something
You know that feeling when everything seems fine on the surface, but something’s… off? Patrick Lencioni calls it “artificial harmony,”
One of the reasons I love the Christmas break is the time I get for reading and contemplation. I recently
I was listening to a podcast yesterday and something the guest said made me pause. They suggested that burnout can
Yesterday, I attended the book launch of my mentor Ashkan Tashvir’s new book, Sustainabilism. If you haven’t come across Ashkan’s
There’s something I’ve come to realise after years of working closely with dental practices, observing teams, and speaking with countless
Not all patients are created equal. If you’re working on the long-term health and value of your dental practice, you’re
In an episode of The Savvy Dentist podcast, Geoff Currie shared a story that captures a vital lesson for any
The word purpose gets thrown around a lot. We’re often told to be purpose-driven in our work, but what does
Not long ago, I found myself needing to update my driver’s licence. Now, if you’ve ever had to deal with
“Why isn’t my schedule full?” It’s a question that echoes in dental practices everywhere, usually voiced by associate dentists when
In the practice sales I’ve been asked to provide input on, the initial focus is almost always the financials. Profit
Imagine you’re at work, and your manager approaches you after overhearing your interaction with a patient on the phone. Scenario
In his book Drive, Daniel Pink identifies three core drivers that motivate us as humans: mastery, purpose and autonomy. I’ve
Recently, I found myself in need of a remedial massage for a persistent stiff neck. What followed were two vastly
I recently read something that struck a deep chord: “Life is actually meaningless—it is up to us to add the
In many dental practices, collecting a patient’s medical history often involves simply handing them a form to fill out on
A recent session with one of our clients highlighted an important shift in how we approach our work. This client
I was inspired to write this blog after listening to a conversation on a dental podcast, where a practitioner shared
How often do you find yourself saying, “I have to…”? “I have to go to work.”“I have to make dinner.”“I
As a dental practice management consultant, I’ve often encountered resistance among dentists when it comes to sharing their fees on
One of the perennial challenges of dental practices is managing patient late cancellations. Last-minute cancellations can disrupt the schedules, reduce
Over my years of interacting and assisting dental patients, I’ve come to realise that one of the most powerful tools
In recent times, dental practices, much like many other service-based industries, have encountered a surge in the occurrence of late
Dental practices are always looking for new ways to distinguish themselves from other practices and prioritising patient comfort is a
You might have read the news of Labor’s industrial relations changes of employees’ “right to disconnect.” Essentially, it grants employees
Team unity is a cornerstone of successful dental practices, and its significance cannot be understated. Amidst the daily hustle and
During a recent podcast interview, Will Guidara, renowned author of the national bestseller “Unreasonable Hospitality,” shared valuable insights on maintaining
Today, I want to talk about something that might seem a bit unusual: planning for December 2024. Yes, you read
Is staff sharing wage details a problem? Many dental practices would prefer their staff not to ask and share details
We all know the importance of trust in our relationships, including the relationships we have with our working colleagues. Trust