Squash and Minimise Your Overwhelm with Overwhelm
We’ve all been there. Some of you may there right now. Feeling overwhelmed and ‘in a rut’, ‘in a mood’
Between us, Ameena and I have nearly seven decades in the dental industry. Everything you'll find here is drawn from the front lines - what actually works, what doesn't, and what we wish someone had told us sooner.
Julie has spent nearly four decades in the dental industry - starting at 17, owning her own practice for over a decade, and consulting to practices across Australia and New Zealand since 2014. Her writing is honest, practical, and written for people who are actually in the thick of it.
With over 30 years in the dental industry, Ameena brings deep expertise in practice accounting, team performance, and hygiene department management. Her articles cut through the complexity and give practice owners and managers clear, actionable guidance.
Search across all articles by Julie and Ameena
We’ve all been there. Some of you may there right now. Feeling overwhelmed and ‘in a rut’, ‘in a mood’
I read a fun quote on Facebook a few days ago that has stuck with me. “A strong person looks
When I purchased my dental practice in 2003, I quickly discovered that I was going to have to ‘step up
Staff bonuses are becoming more common in dental practices. Bonuses are either a pre-established amount of one to several hundred dollars
It is the first day of 2020 and may I wish each of you the very best for the coming
While performing some research for one of my clients, I found the following article by Kenneth Burke. I thought the
I have been listening to a couple of great dental podcasts this past week, both of which had the same
Using the word ‘but’ in your communication is normally warned against. You see, a ‘but’ negates or cancels out everything
I have recently surrendered on an issue and it feels oh, so good! A dental receptionist I have been working
I hear practice owners complain that team members are ‘stealing hours’. Yet these very practice owners are obviously focussing on
I remember when I was about 13 years of age. I was being a difficult child, and my mother, out
“When a flower doesn’t bloom, you fix the environment in which it grows, not the flower.” This quote by Alexander
Earlier this week, in part 1 of this topic, I explored how your team deals with the issue of the
Your team deals with the issue of the price of dentistry daily. You develop systems to manage this aspect of
If you have attended any of my webinars or online coaching programs, you will be aware that it is crucial
Alan Weiss is an American consultant, author and speaker. I subscribe to his blog and a recent post was written
If you are a resident of Melbourne, or have recently visited the southern state of Victoria, you will know that
Reputation is important to dental practice success. Your practice’s reputation is both what your patients say about you (if positive,
A colleague recently asked me online how to gauge job satisfaction. Given my years in the dental industry working in
There is much talk nowadays about the legal bases on which dentists are employed in Australia. In my early days
Clinical team members know too well what it is like to work with a grumpy practitioner or assistant. It’s awful!
To be the best leader, you need: · to establish a COMPELLING vision; · to be supportive and act as a mentor; · to help
Life coach and self-help author, Tony Robbins, states, “Progress equals happiness. Even if you’re not where you want to be
Yes! I am delivering a week of, what I consider to be, GOLD! I am always on the lookout for
Yes! I am delivering a week of, what I consider to be, GOLD! I am always on the lookout for
Yes! I am delivering a week of, what I consider to be, GOLD! I am always on the lookout for
Front is an email management app. When you are the only one managing emails that come through to your practice,
Yes! I am delivering a week of, what I consider to be, GOLD! I am always on the lookout for
As a leader, do you often feel frustrated with some behaviours of your team? Are you annoyed at their lack
Self-improvement consists of making small, incremental changes to your thoughts and behaviour that will result in a more positive experience of life.
Poor attitudes in dental practices are not uncommon. Despite implementing systems and processes that support a customer-centric style of service,
It is the first day of 2019 and may I wish each of you the very best for the coming
A Passion Point to Ponder… 12 Wishes for Christmas, not the 12 days of Christmas. The 12 Days of Christmas
This past weekend was a special one for me. JPPS collaborated with another business, Dental Management Expertise, and presented Dental
It is said that culture is the collective personality of an organisation. Another definition is this: ‘Culture is what your people
Many dental practices have adopted the method of SMS messaging to confirm their patients’ appointments. But how many of you