Between them, Ameena and Julie have nearly seven decades in the dental industry. Everything you'll find here is drawn from the front lines - what actually works, what doesn't, and what we wish someone had told us sooner.
Search across all articles by Julie and Ameena
Dental practices are always looking for new ways to distinguish themselves from other practices and prioritising patient comfort is a
You might have read the news of Labor’s industrial relations changes of employees’ “right to disconnect.” Essentially, it grants employees
Team unity is a cornerstone of successful dental practices, and its significance cannot be understated. Amidst the daily hustle and
During a recent podcast interview, Will Guidara, renowned author of the national bestseller “Unreasonable Hospitality,” shared valuable insights on maintaining
Today, I want to talk about something that might seem a bit unusual: planning for December 2024. Yes, you read
Is staff sharing wage details a problem? Many dental practices would prefer their staff not to ask and share details
We all know the importance of trust in our relationships, including the relationships we have with our working colleagues. Trust
It’s an exciting time for followers of AFL. It’s even more thrilling for fans of the Footscray and Melbourne Football
I often speak to my consulting clients about the power of putting ‘bells and whistles’ on a situation. For example,
I used to struggle with speaking too fast, saying ‘umm’ too often and throwing in a few ‘you know’s and
It was such a treat last week to watch Shawshank Redemption on free-to-air TV. I have watched this movie a
One of the biggest obstacles dental practices have when considering team training is time. There is simply no time to
…It is my suggestion that in these situations, dentists are seeking success in the wrong result. They are attributing success to the patient booking an appointment for their advised treatment.
I suggest this is wrong…
Like people, every dental practice is unique. They deliver a range of the same services to the community, but the manner in which it is delivered is what sets practices apart.
The manner in which practices deal with unhelpful patient behaviours is one such area where different approaches abound such as:
turning up to scheduled appointments late,
failing to attend at all, and
not paying invoices on time.
I have witnessed a wide range of responses to these kinds of scenarios by practices.
At one end, there is the haphazard approach…(click below to continue reading)
You should have got it right. If you had been more mindful in the moment, you would have completed the
I recently went through the process of recruiting a receptionist for a client. I have advertised for dental team members
There is a great saying that we “overestimate what we can do in one year and underestimate what we can
Podcasts. They are awesome! Want to know more about yoga? The Universe? How about discovering the unusual history of gnomes?
The signs are varied.It can be the look of misery when they arrive for work.It can be the short and
If I were to ask you how happy your team members are, what would your response be? “No-one has come
In this week’s blog, I am sharing a super little tool that I discovered yesterday. It is HubSpot’s email signature
I don’t think I am alone in this. Humans seem to have a primal need to be right, even when
Many things are beyond our control. The world response to COVID has proven this in spades. As a resident of
We have all come across this person. Maybe you ARE this person. The complainer! The complainer is the one that
Are you a ‘glass half-full’ or ‘half-empty’ kind of character? If you are the latter, this article might inspire a
One of the first lessons that our parents teach us is HONESTY. And there is good reason why. Honesty is,
In these recent blog articles, I have been considering the values that I believe are important for dental practice success.
Last week, I explored in my blog what my values would be if I still owned my dental practice. Professionalism was
I have recently been considering what, if I still owned a dental practice, would the values of my business be.
Have you become better because of your envy of another? Let me explain… I was listening to a podcast conversation
I saw a great social media post recently that I think can help make 2021 a powerful year for you.
There is a dental practice that I drive past every now and then. It has a wonderful back-story. After realising
You know that uncomfortable feeling you get? It often happens after you have had an interaction with someone and the
Jordan Peterson, renowned clinical psychologist, professor of psychology and social commentator, is often noted for his sharp attire. This wasn’t
Pick up any business or self-management book and you will likely be asked the following question: “Where do you want
In a recent blog, I wrote that COVID-19 had seen many of us dropping down Maslow’s hierarchy of needs. Abraham
