100+ hours of expert training, monthly group coaching, a 24/7 AI chat tool with the brains of DBM, ready-made templates, and a community of dental professionals who get it.
The Academy is for practice owners, managers, and receptionists who want to keep growing - on their own terms, at their own pace, without booking a consultant every time a question comes up.
About usIt's not just a video library. The Academy is a full support system for running a better practice.
Over 100 hours of expert-led videos covering every area of practice management - available anytime, on any device. Watch solo or with your team.
Live online coaching sessions with Julie and Ameena every month. Ask real questions, get real answers, and hear how other practice owners are navigating similar challenges.
Our AI-powered chat tool combines DBM's knowledge and frameworks with the speed of ChatGPT. Get instant, specific guidance on any task, any time of day.
A growing library of ready-made scripts, checklists, templates, and tools designed for every role in your practice - so you're not starting from scratch.
Every piece of training in the Academy is built around these four foundational areas.
Build stronger patient relationships through clear communication, better treatment plan engagement, and a standout experience that keeps patients loyal and referring.
Lead a motivated, high-performing team with practical strategies for communication, accountability, conflict resolution, and creating a culture people are proud to be part of.
Proven tools to improve workflows, increase profitability, and run an efficient, thriving practice - from KPIs and financial reviews to systems and operational improvements.
Master your time, energy, and mindset. Resources designed to support your wellbeing, strengthen your leadership, and help you build a practice that doesn't run you into the ground.
Real module titles from inside the Academy. Select a category to see what's available - and this is just a sample of what's included.
The negative effects of workplace gossip and how to prevent it from taking hold in your team.
The many benefits to you and your team when you can let go and trust your people to deliver.
Staff meetings that actually work - how to align your team, share ideas, and keep momentum going.
How to run a daily huddle that sets your practice up for a productive, efficient, and low-stress day.
How to create change and implement new behaviours in your practice - one day at a time.
The positive impact of financial transparency on team engagement and goal achievement.
Getting the culture right in your practice - and why it results in happier, more engaged team members.
What psychological safety means in practice and how to create the optimal conditions for strong performance.
Five ways to show genuine appreciation to your team members in the way that lands for each person.
Effective communication as the foundation of a functional, happy, and high-performing team.
How to deliver feedback thoughtfully and constructively to inspire your whole team.
Finding, hiring, and keeping great employees - one of the most challenging aspects of running a practice.
Give every new team member every chance of becoming a successful, engaged performer from day one.
How to design a performance review process that the team actually looks forward to.
A smart system for how you pay your staff and manage pay rises fairly and consistently.
How to manage toxic behaviour and stop it consuming your time, energy, and culture.
Practical efficiency tips for receptionists who want to work smarter, not harder.
A guide to getting the important and urgent things done without everything feeling urgent at once.
Why reception is one of the most important and undervalued roles in any dental practice.
A simple tool that will save your receptionist hours every single week.
All the benefits of using Google Calendar to keep your front desk organised and on top of everything.
Our proven process for turning phone enquiries into confirmed bookings every time.
How to connect with patients quickly and genuinely - because rapport is what keeps them coming back.
Practical insights into creating strong, trusting relationships with your patient base.
Getting comfortable talking money with your patients - without apology or awkwardness.
Our patient handover process from surgery to reception, so nothing falls through the cracks.
How to effectively engage your dental patients in their treatment and your practice.
Failed appointments and late cancellations can cost your practice thousands - here's how to reduce them.
An effective, compassionate process for supporting patients to complete their care.
How to handle difficult patient situations - and when it's time to part ways professionally.
Who they are, how to find them, and how to bring them back to your practice.
Key takeaways to help improve your marketing and attract more of the right patients.
Practical strategies to improve practice cash flow - starting this week.
A proven framework to generate the increase in profits you're aiming for.
Your patient base is one of your most valuable business assets - here's how to grow it intentionally.
Why discounting is a flawed plan, and what to do instead to protect your profitability.
How a hygiene department can dramatically increase your practice turnover and free up chair time.
The best approaches for talking to patients about hygiene and preventive care.
Ideas and strategies to give your team every chance of launching a successful hygiene program.
How this role can significantly increase your case acceptance rate and patient loyalty.
The four steps you need to take to effectively move into a mindset of continuous improvement.
A fast-tracked approach to understanding yourself and unlocking your growth.
Unlock the key to building stronger relationships and achieving success in work and life.
How to develop confidence in others and build your own self-confidence as a leader.
How to actually set goals in the right way so they drive real change, not just good intentions.
Ten things that stop us from achieving the success we desire, and how to move past each one.
Academy Chat combines everything DBM knows - our frameworks, our strategies, our 69 years of dental industry experience - with the speed and accessibility of AI.
Ask it how to handle a difficult staff situation. Ask it what to say when a patient disputes a fee. Ask it to help you write a job ad or a performance review. Whatever you need, it's there - any time of day or night.
Get access
A patient is upset about their wait time and getting vocal in the waiting room. What should the receptionist do right now?
First, acknowledge the patient immediately - go to them rather than calling across the room. Use a calm, warm tone and say something like "I'm so sorry for the wait, let me find out what's happening for you right now." Remove them from the waiting room if possible...
Can you give me a script for the follow-up call to apologise?
Of course. Here's a script you can adapt: "Hi [patient name], this is [name] calling from [practice]. I wanted to personally follow up on your visit yesterday and apologise for the wait you experienced..."
Stop reinventing the wheel. Download, adapt, and use - every resource is built for real dental practice situations.
New patient enquiries, appointment reminders, recall calls, and handling complaints.
Ready-to-use formats for morning huddles, monthly team meetings, and one-on-ones.
Opening and closing procedures, instrument counts, sterilisation, and end-of-day tasks.
Start every day the right way with a structured first-hour routine for your front desk.
New templates added regularly. All resources are available to download inside the Academy.
"The on-demand team training has been a game-changer for our practice. Our staff access training sessions at their convenience, leading to continuous improvement and enhanced patient care."
"The vast library of training videos has been invaluable. We've gained insights and learned strategies we hadn't even considered before, resulting in improved efficiency and better outcomes."
"Being a member has allowed us to make the most of our downtime. The training materials have transformed our team's productivity - we constantly evolve and stay ahead."
One subscription covers everything in the Academy - training videos, group coaching, Academy Chat, templates, and community.
GST included
No lock-in contract. Cancel anytime.
Want to see it first? Book a free 10-minute demo.
Already part of a DBM consulting program? The Academy is included in your membership.
Join hundreds of dental professionals across Australia and New Zealand who are building better practices with The Academy.
No lock-in. Cancel anytime. GST included.
