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Welcome to Our Dental Practice Management Course: Your Path to Success!

Dental Practice Management COURSE

Online Course to Improve…

Confidence Skills Communication Leadership

Students and counting!

Are you a Dental Practice Manager or aspiring to become one?

Do you want to excel in managing a dental practice, enhance your leadership skills, and drive success in your role?

Look no further – our comprehensive Dental Practice Management Course is tailored just for you.

About Our Course

Our Dental Practice Management Course is a comprehensive and flexible online program designed to equip you with the knowledge and skills you need to excel in your role as a Dental Practice Manager. Whether you’re new to practice management or seeking to enhance your existing skills, our course offers a tailored learning experience to meet your needs.

Why Choose Our Course?

Our course stands out for its practical approach, addressing real-world challenges faced by Dental Practice Managers. We’ve designed our curriculum based on the feedback and experiences of our past students, ensuring that it covers the topics and skills that matter most to you. Here’s what our current students had to say about their experiences:

  • “I’ve learned a lot about why systems are important and how to implement them in a way that engages my team.”
  • “Learning more and different ways to do things.”
  • “Opening my eyes to different ways to do things in the practice.”
  • “Confidence in myself as a manager, extending my knowledge and understanding on all levels of management.”
  • “I feel more confident in my leadership skills and more confident in managing tough situations.”
  • “Learning new ways to approach different situations within the work practice.”
Dental Practice Management Course

What You’ll Gain

Enrolling in our Dental Practice Management Course offers a wide range of benefits and opportunities for growth:

  1. Comprehensive Knowledge: Gain in-depth insights into practice management, from implementing systems to tracking KPIs and managing staff and patients effectively.

  2. Confidence Building: Develop the confidence to handle challenging situations, communicate with staff and patients, and make informed decisions.

  3. Practical Tools: Acquire a toolkit of practical strategies, resources, and documents that you can implement immediately in your practice.

  4. Flexible Learning: Our on-demand course structure allows you to learn at your own pace, fitting seamlessly into your busy schedule.

  5. Expert Guidance: Learn from experienced instructors who have a wealth of knowledge and expertise in the dental industry.

  6. Networking: Connect with fellow Dental Practice Managers, share experiences, and learn from each other’s successes and challenges.

  7. Career Advancement: Equip yourself with the skills and knowledge to advance in your career and take on new leadership roles.

Overcoming Your Concerns

We understand that taking on a new learning journey can come with its own set of concerns. Rest assured, our course is designed to address your needs and provide you with the support you need to succeed. Here’s how our course addresses some common concerns:

  • Time Management: Our flexible course structure allows you to learn at your own pace, accommodating your busy schedule.
  • Practicality: You’ll gain practical tools and strategies that are directly applicable to your role as a Dental Practice Manager.
  • Support: Our instructors, Julie and Ameena, are approachable and dedicated to helping you succeed. You’ll have access to a supportive community of fellow learners.
  • Relevance: Our course is tailored to the dental industry, providing you with insights and knowledge specific to your field.
  • Confidence Building: You’ll develop the confidence to handle various challenges and situations that arise in practice management.


Foundational Concepts

Purpose, Vision, Values and Culture. How these foundational concepts apply to dental practices and understanding their significance.


Practice Goals Achievement

Focus on strategies, tasks delegation, key performance indicators, tracking progress, goals achievement planning and getting the dental team on board with goal achievement.



Learn about the importance of standard operating procedures, designing effective systems, creating a practice manual and strategies for getting the dental team to consistently implement these systems for efficient practice management.


Reception Operations

We cover communication, time management, multitasking, organisation, broken appointment management, converting new callers, handling incomplete treatment patients, appointment book management and recall strategy. Our course equips students with practical knowledge and effective strategies for dental practice success.


Patient Management

We explore patient engagement and effective marketing for attracting great patients, maintaining strong patient relationships, managing challenging interactions and re-engaging inactive patients. Our course enhances student knowledge and skills to boost patient satisfaction and loyalty to dental practices.


Financial Management

We cover financial essentials: analysing balance sheets, profit and loss reports, cash flow management, reconciliations, petty cash handling, establishing practice fees and discount considerations. Our course provides a comprehensive understanding of financial management in dental practices.



We cover critical compliance aspects in dental practices: infection control for safety, clinical standards for quality care, employment laws and regulations, business compliance requirements and security measures for data protection.


Human Resources

Students learn essential human resources concepts in dental practices: hiring qualified candidates, smooth onboarding strategies and understanding the termination process. Gain insights into best practices for productive and compliant workforce management.



We explore the various types of leadership and guide you in choosing a style that resonates with your personal and professional ethos. We delve into the core of identifying leadership values and the importance of being a values-driven leader. The module also focuses on strategies to create an environment conducive to success for yourself, your team, and the business as a whole. Additionally, we address the crucial aspect of building leadership resilience, equipping you with the skills to withstand and thrive amidst challenges. Finally, we shift our focus to thinking like a business owner, a perspective that is essential for making informed and strategic decisions in the dynamic field of dental practice management.



We guide students through the vital theme of Self-Awareness, a cornerstone for effective leadership and personal growth. We start by focusing on the importance of knowing yourself, which includes a deep dive into understanding and managing your strengths and weaknesses. We then explore the impact of thought processes and beliefs on your professional conduct and decision-making. A significant part of the module is dedicated to building your confidence and authority, emphasising the importance of these qualities in a leadership role. Lastly, we embrace the concept of never-ending growth, encouraging you to continuously evolve and adapt in your journey, both personally and professionally.

Program Details

Who's it for?

The course is designed for any team member or practice owner who is involved in the management of a dental practice.

Aspiring receptionists, current Practice Managers and dental practice owners will all gain enormous value from this course.


Participation in the course is online.

Students can join fellow students at the weekly Live Sessions, facilitated by Julie and Ameena and be stepped through the course week by week.

Alternatively, progress at your own pace without attending the Live Sessions, using the course content alone.

All content is housed in your own dashboard and you can move back over lessons at any time.


Completion of the course will result in the awarding of the Dental Business Mastery Dental Practice Management Course Successful Completion Certificate.


Ameena and Julie are available for phone calls and emails with students for the duration of the course.

Students can book online Lesson Sessions when they need personalised assistance.

All students can also ask for support and gain feedback from each other through our group communication tool.


The Live Session program is 12-months in duration.

However, students can elect to take a shorter or longer period of time to complete when they choose to progress at their own pace.


The cost of the Dental Practice Management Course is $3,528 including GST. Students are welcome to pay for the course in 12 x monthly installments of $294 including GST or 24 monthly installments of $147 including GST. Additional team members from the same practice location can enrol for no additional charge.

Achieve Excellence with Dental Business Mastery Certification

Elevate your professional expertise in dental practice management with one of Australia’s most comprehensive and detailed courses. By becoming Dental Business Mastery Certified, you demonstrate not just completion, but a deep understanding and mastery of extensive, specialised knowledge that sets our course apart.

Our curriculum delves into areas of dental practice management that most courses barely touch, offering unparalleled depth and breadth. Your certification signifies a commitment to excellence and a mastery of skills and knowledge that few can claim.

Frequently Asked Questions

Each student is required to enroll individually, but once enrolled, additional team members can also be enrolled at no extra cost.

Students have the flexibility to select one of two weekly sessions based on their preference. The available choices, in Melbourne time, are Mondays from 9am to 11am and Thursdays from 7pm to 9pm. It’s important to note that the same lesson will be delivered during both live sessions in any given week.

All Live Sessions are recorded and made available on your student dashboard for convenient access at any time.

There are no specific deadlines or due dates imposed. You have the flexibility to progress through your lessons and assignments at your own pace. Students can access the curriculum and Live Sessions for as long as they require, allowing ample time to complete the course materials.

While attending the Live Online Sessions offers numerous advantages, we understand that it may pose challenges for certain students. Therefore, all Live Sessions are recorded and provided to all students for convenient access at any time.

Our curriculum is thoughtfully crafted to make a meaningful impact while remaining easily comprehensible and simple to incorporate into your daily routine. There’s no need for concern, as your instructors will provide clear guidance, leading you through each step of the process.

For students who actively engage in the weekly Live Sessions and complete the assignments to earn their Successful Completion Certificate, a time commitment of 2 hours per week is recommended.

However, for students who prefer self-paced learning and progress through the curriculum on-demand, the amount of time dedicated to the course is entirely at their discretion. There are no time restrictions for course completion and students can remain enrolled for as long as they require.

It’s important to note that the insights, strategies and resources acquired during the course actually enhance your time management skills, significantly improving your efficiency and productivity. As a result, the time invested in the course is effectively returned to you through increased productivity, allowing you to accomplish more within the available time.

In the event that you are unable to finish the curriculum within a year, there’s no need to worry! Your enrollment remains active, granting you continuous access to the curriculum.

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Your Instructors

We are Ameena and Julie

We possess considerable expertise gained from working in dental practices as employees and as Dental Practice Management Consultants. Julie owned her own dental practice for a decade. Our collective experience equips us with the knowledge and skills necessary to excel as Dental Practice Managers. Furthermore, we take great pleasure in sharing the effective strategies and procedures that foster the growth of a prosperous dental practice.

Your Path to Success Starts Here

Are you ready to take your career in dental practice management to the next level? Enroll in our Dental Practice Management Course today and unlock a world of knowledge, skills and opportunities for growth. Join a community of dedicated professionals who are committed to excelling in their roles and driving success in the dental industry.

Get started by choosing your ideal plan

We have taken great care to ensure that price is not an obstacle. Whether it’s the dental practice covering the course cost or the employee-Practice Manager themselves, this course is accessible to everyone.


$ 3,528
  • Pay in one up-front payment

Monthly Plan

$ 294
Inc. GST, Per Month
  • Pay in 12 monthly installments

Extended Plan

$ 147
Inc. GST, Per Month
  • Pay in 24 monthly installments

One Price, Entire Team Access

Once the first member of your practice is enrolled, any additional team members can create their own student profiles and access the course at no extra cost.

Whether it’s your current practice manager an aspiring team member, or even a future replacement, the door remains open.


A Collective Approach

Aligned Vision: When both the owner and the manager are on the same page regarding best practices and managerial strategies, it streamlines the implementation process and yields better results.

Seamless Transitions: We understand staff turnover is a reality. Our model ensures that if an enrolled team member departs, their successor can pick up right where they left off, without incurring additional costs.

Better Support: A practice owner who understands what their manager is learning is better equipped to support and champion the changes that can drive growth.

More testimonials

Gain insight into the learning experience by watching testimonials from some of our students.
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"I love the format for learning not just having to read something but to be able to listen helps me so much."
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"Julie and Ameena are great!!"
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"Thank you for the great program."
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"I have thoroughly enjoyed the course and learnt so much, thank you!"
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"Just wanted to say having the recordings has been a life saver for me. At the start of the course I could make the live sessions but having 3 children and everyones routine changing I have had to watch the recordings when I can."
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"You have amazing banter go ladies you will always achieve greatness everywhere you go!!"
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"Keep up the great work ladies! I believe many people will benefit from your program. You have a wealth of knowledge in the dental field. Enjoyed all the modules. I am so glad I got the opportunity to meet you both. I am sure we will cross paths in the future :)"
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"You have created a really good program! Very informative and helpful :)"
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"You're truly exceptional, keep up the amazing work!"
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"I am super happy with the course."

We Value Your Input: Tell Us Your Concerns About Enroling

We’re committed to providing the best learning experience for Dental Practice Managers like you. Your feedback is essential in helping us improve and tailor our offerings to meet your needs. If you’re interested in our course but haven’t enrolled yet, we’d love to hear from you. Please take a moment to share your thoughts by completing this short survey >>>