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Course

Dental Reception Mastery Course

Unlock the secrets to excelling as a dental receptionist.
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100+ students enrolled

Course Includes

  • Introductory dental knowledge for beginners
  • Downloadable templates
  • Personalised support
  • Certificate of completion
Course Length
12 months~
Lessons
60+
Video Content
10+ hours
Prerequisites
None

Course Info

Elevate your skills as a dental receptionist and enhance the efficiency of your practice.

Are you ready to take your role as a Dental Receptionist to the next level? Whether you’re just starting out or have years of experience, our comprehensive online course is designed to equip you with the skills and strategies you need to thrive in this crucial role.

Skills

Skills to help you thrive.

Get real-world learning and leave with a set of new skills to fast track your dental reception mastery.
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Comprehensive Training

Gain in-depth insights into systems, team leadership, and KPI management.

Expert Guidance

Learn from experienced instructors who have a wealth of knowledge and expertise in the dental industry.

Practical Tools

Acquire a toolkit of practical strategies, resources, and documents that you can implement immediately in your practice.

Confidence Building

Develop the confidence to handle challenging situations, communicate with staff and patients, and make informed decisions.

Networking Opportunities

Connect with peers and industry leaders to build relationships that can enhance your career.

Flexible Learning

Learn at your own pace with our flexible online format, accessible anytime, anywhere.

Career Advancement

Equip yourself with the skills and knowledge to advance in your career and take on new leadership roles.

What’s covered

All the skills you need to excel as a dental receptionist.

Designed to transform receptionists into confident, efficient, and patient-focused front office professionals.
Gain a solid understanding of common dental procedures, terminology, and patient needs so you can speak with confidence and credibility.
Master the essential systems, processes, and workflows that keep a busy dental front desk running smoothly.
Learn how to create a welcoming and supportive experience that keeps patients returning and referring others.
Develop the ability to communicate clearly and professionally with patients, colleagues, and external partners.
Perfect your phone etiquette to handle enquiries, bookings, and concerns with warmth and efficiency.
Discover proven strategies to juggle multiple tasks and priorities without compromising on service or accuracy.
Learn how to plan, prioritise, and streamline your workday for maximum productivity.
Handle cancellations and no-shows in a way that protects the practice’s schedule and maintains patient relationships.
Turn enquiries into confirmed bookings by using confident, patient-focused conversion techniques.
Keep patients on track with their care plans through proactive follow-up and gentle encouragement.
Discuss the significance of gathering and utilizing patient feedback to improve services. We address methods for soliciting feedback, analyzing patient responses, and implementing changes based on insights received. The module emphasizes creating a feedback-rich environment that fosters open communication and continual improvement within the dental practice.
Learn to handle challenging situations calmly, professionally, and with empathy.
Deliver an exceptional patient experience that turns first-time visitors into loyal advocates.
Understand your responsibilities in protecting patient information and complying with privacy regulations.

Empowering receptions to rise.

The benefits of this course extend beyond its content. Receptionists who’ve graduated from our program have showcased a marked improvement in efficiency, productivity, and overall performance. The return on investment is palpable.

Endless expertise.
Always accessible.

The Dental Reception Mastery Course is more than just a one-time experience. It serves as a comprehensive resource, available for all current and prospective team members, ensuring consistency in training and knowledge.

Once you’ve enrolled, you’ll have lifetime access to all the course materials. Whether you need a refresher or want to dive deep into a particular topic again, it’s all here for you.

Support tailored to you.

Julie and Ameena are here to guide you every step of the way. Whether you’re faced with a challenging topic or simply need some clarification, our live Zoom sessions are designed to assist you personally, ensuring you grasp every aspect of the course.

Become DBM certified.

As part of the learning journey, you’ll engage with various assignments and receive feedback, ensuring continuous improvement and clear insight into your progress. Upon course completion, students will be awarded a Certificate of Successful Completion.

Meet your instructors

Your guides to a thriving practice.

Julie Parker
Dental Practice Management Consultant, Instructor
Ameena Basile
Dental Practice Management Consultant, Instructor

With firsthand experience as dental practice managers and consultants, we understand what it takes to lead a thriving practice. We love sharing proven strategies that empower others to grow with confidence and purpose.

Learn more about us

Enroll

Your path to success starts here.

Are you ready to take your career as a dental receptionist to the next level?

Dental Reception Mastery Course

Simple one time payment, includes everything, forever.

$1,320

GST included
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  • Downloadable templates & systems to implement
  • Personalised support
  • Certificate of completion
10 day money-back guarantee

An investment that grows with you.

The fee of $1,200 plus GST has been carefully determined to support the growth and development of your practice. This one-time cost encompasses your entire practice at a single location. Therefore, as your team naturally evolves and undergoes changes, rest assured that there will be no requirement for further purchases. This approach ensures a valuable and enduring investment that benefits both your current and future team members.

FAQs

Not sure? Find your answer.

Students can choose between two weekly sessions: Mondays from 9am or Thursdays from 7pm (Melbourne time). Both sessions cover the same lesson.
All classes are recorded and made available on your student dashboard for convenient access at any time.
While attending classes offers numerous advantages, we understand that it may pose challenges for certain students. Therefore, all classes are recorded and provided to all students for convenient access at any time.
For students attending the weekly classes and finishing assignments, plan for about 2 hours a week to earn your Successful Completion Certificate.

For those who like to learn at their own pace, you’re completely free to finish in your own time. You’ll be enrolled for as long as you need.

Plus, the skills and strategies you’ll pick up will actually help you manage your time better, boosting your productivity. So, the time you put in pays off by letting you get more done!
Our curriculum is thoughtfully crafted to make a meaningful impact while remaining easily comprehensible and simple to incorporate into your daily routine. There’s no need for concern, as your instructors will provide clear guidance, leading you through each step of the process.
In the event that you are unable to finish the course within a year, there’s no need to worry! Your enrollment remains active, granting you continuous access to the curriculum.
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