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DENTAL BUSINESS MASTERY
CONSULTING PROGRAM

Transform your practice with our Dental Business Mastery consulting program

Imagine your dental practice operating at its full potential, where staff are motivated, systems are efficient, and patients leave with a smile, eagerly referring others.

This is the reality for dental practices that have graduated from our Dental Business Mastery consulting programs.

With personalised coaching, comprehensive support, and a host of resources provided by our exclusive Club membership, we help you navigate the complexities of the dental business, transforming your practice into a thriving, stress-free environment that not only meets but exceeds both your and your patient’s expectations.

What you can achieve with our Consulting Program

Goal Identification and Strategic Planning

Your journey starts with a deep dive into your dental practice's unique strengths and challenges. We work closely with you to identify effective goals and design a comprehensive plan to achieve them. Whether it's growth, patient satisfaction or operational efficiency, our program sets the roadmap for your practice's success.

Performance Tracking and Monitoring

Key Performance Indicators (KPIs) are crucial for measuring progress and making informed decisions.  Our program equips you with the tools to track and monitor KPIs effectively, allowing you to stay on top of your practice's performance and make timely adjustments.

Team Alignment and Training

Your team is the backbone of your dental practice. We help you align your team with your goals and provide specialised training in strategies and systems that drive success.  From reception to chairside assistants, everyone plays a pivotal role in delivering exceptional patient care and driving practice growth.

Elevating Patient Experiences

Exceptional patient care sets your practice apart.  We guide you in enhancing the standard of customer service, creating a consistent and unanticipated patient experience that fosters loyalty and referrals.  Your patients will not only receive top-notch dental care but also an unforgettable journey.

Efficiency and Stress Reduction

Streamlining daily operations and reducing stress is essential for maintaining a thriving practice.  Our program focuses on improving efficiency, optimising workflows and implementing stress-reduction strategies.  Enjoy the benefits of a well-organised practice that allows you to focus on what matters most—your patients.

Vision Identification and RealiSation

A successful dental practice is built upon a clear and inspiring vision. Our program goes beyond the operational aspects and helps you identify your practice's vision. We work closely with you to articulate your long-term goals, values and aspirations. With a well-defined vision, you'll be on the path to realising your practice's true potential and leaving a lasting impact on your patients and community.

What people say

Are you seeking solutions for dental practice growth, team training, and one-on-one coaching? Look no further! Julie and Ameena are simply amazing at what they do. They’ve been instrumental in helping us achieve our goals.
EstelaDental Practice Owner, QLD
The most incredible woman to work with. I opened my first dental practice in May 2020. Ameena has been instrumental in helping my dream become a reality. With her help I have set up a brand new practice which has grown exponentially over the last 18 months. I was nervous about setting up on my own as I was worried I didn't have a strong business mind, however with Ameena by my side we have created a strong business model. She is an incredible asset, working tirelessly behind the scenes to ensure everything runs smoothly. She is also a great sounding board for problem solving.
Dr Alex DaviesDental Practice Owner, QLD
Julie is very detailed and passionate with her work, she is more than a practice consultant - she is a coach for all kinds of office issues, a teacher, and an advisor. She is very dedicated to what she’s doing and truly sets the bar on professionalism with her intelligence, wealth of experience, honesty, and punctuality. She has insights and knowledge that I greatly respect, I have yet to ask a question Julie does not have an answer for. Julie has always gone the extra mile for us with prompt, detailed and caring advice. As a dentist, I feel lucky to be guided and assisted by a person of this level of talent and kindness, a rare and fortunate combination.
Dr Constantine NoerDental Practice Owner, VIC
I don't know where my dental practice would be without JPPS. Julie has directed us to build the foundations and dental practice management systems for us where we are now growing every day.
Dr P.W.Dental Practuce Owner, VIC
Ameena was extremely helpful and resourceful whilst opening my new health clinic in Preston, Melbourne. Her service was immensely professional and she went out of her way to help me when things in Melbourne were very daunting and tough. I could not have opened my new clinic without Ameena’s help and ongoing support.
Dr ChristinaDental Practice Owner
I would definitely say that working with Julie Parker was phenomenal. The main advantage is the accessibility. I can bombard any questions about dental practice management at any time and I get a detailed reply ASAP. That gives me the confidence of having someone along to rely on. It's not money based nor like depending on a commercial enterprise. I would highly recommend all the dentists who have a clinic or planning to purchase a clinic definitely work alongside Julie Parker.
Dr Cherian ThomasDental Practice Owner, NSW
Working with Ameena was a wonderful experience. Her honest, friendly approach and good sense of humour will engage your team and guide you to implement systems for increased profits and a great practice! Ameena has been involved in both my dental practices and has helped me with recruitment, marketing, training of staff,implementing systems for recalls and incomplete treatment. Her invaluable knowledge & expertise is absolutely worth it!
Dr Atin KunduDental Practice Owner, VIC
Thank you for your ongoing coaching and support Julie! Some tasks we thought were impossible to achieve in a very short period of time - you prove us different! We all know our industry can be quite stressful at times, with you on board we have the best guidance and a vast knowledgeable courses and programs to choose from to help us achieve growth in all areas in a more enjoyable manner quicker than we've ever imagined. Thank you, thank you!
Ms. SanchuPractice Manager, QLD
What to say about Julie... she is simply amazing! Always a ray of sunshine any time she visits our clinic! Her experience in the dental industry is phenomenal. Her understanding of staff and how to handle tricky situations (all business owners find themselves in when dealing with teams) almost needs to be seen to be believed. Her enthusiasm is contagious. She has taught me so much over the years. If you are struggling with any aspect of your dental business download her online courses they are fantastic and easy to implement straight away. If you’re struggling and not understanding how or why- get Julie to pay you a visit. I promise you won’t regret it!!
Leonie Van RynDental Practice Owner, VIC
I have engaged the services of Ameena Basile from Dental Management Expertise over the last 12 months. I have found Ameena’s enthusiasm, support and flexibility to accommodate me when I need her assistance at short notice to be very helpful. My team are happy working along- side her. Ameena delivers & gets results. I can’t recommend Dental Management Expertise highly enough!
Nadia BoermansPractice Manager, VIC

Your Journey to Mastery Begins Today

Elevate your dental practice to new heights with the Dental Business Mastery Consulting Program. Partner with Julie Parker and Ameena Basile, expert dental practice management consultants, who are dedicated to helping you achieve excellence. Take the first step towards a more successful, efficient, patient-centric practice and embark on the journey to bring your practice’s vision to life today.

The Consulting Program Process

Discovery Session

In your first session, we learn about your practice, goals and challenges through an online meeting. This step is crucial to create a program that meets your needs.

BOOK YOUR DISCOVERY SESSION

Proposal

We then draft a proposal based on our session. Through a collaborative process, we tweak it until you are happy.

You have the flexibility to choose the length of your program, ranging from 3 months to 2 years.

Commence Program

Once you approve the proposal, we send your final Consulting Program Contract. Your initial payment activates your program.

Features

Within the program, we track KPIs, schedule regular meetings, and provide a project management app to handle all tasks. You’ll also become a member of The Club and have full access to support from Julie and Ameena.

Identify potential areas of improvement

Take the first step with our in-depth survey. Tailored for the dedicated dental entrepreneur.

Dental Practice Comprehensive Examination

CASE StUDIES

Explore our success stories and see how we’ve helped dental practices like yours achieve remarkable transformations. Our case studies showcase real-world examples of how our consulting programs have made a difference for dental practices across a range of challenges.

Transforming a Dental Practice from Inception to Expansion

Client Background

In late 2019, we began working with a visionary client from Brisbane who was in the planning stages of opening her first dental practice from scratch. With a strong commitment to success, she purchased a commercial building with the help of a recommended buyer’s agent and meticulously fitted out the premises.

 

Challenge

The initial plan was to open the practice in March 2020. However, the onset of the COVID-19 pandemic caused significant delays. This unexpected obstacle required strategic planning and adaptability to navigate the uncertain landscape and ensure a successful launch.

 

Our Approach

  1. Strategic Planning: Despite the pandemic, we forged ahead with recruiting staff and setting up the practice, ensuring all systems were in place for a smooth opening.
  2. Staff Recruitment and Training: We carefully selected and trained a team that would be ready to provide excellent care from day one.
  3. Operational Setup: Comprehensive setup of all practice operations, ensuring compliance with health regulations and readiness to serve patients.

 

Implementation

  • Opening: The practice opened in May 2020 amidst the challenges of lockdowns and restrictions. Despite the rocky start, we had patients booked in the appointment book, ready to receive care.
  • First Year Performance: In the first year, the practice achieved a turnover of $785,000 while utilising 3 out of 4 surgeries.
  • Growth and Capacity: By the end of 2022, the practice reached its capacity, turning over  in excess of $1,000,000.

 

Expansion

  • Second Practice Acquisition: In January 2023, the practice owner expanded her portfolio by purchasing a well-established dental practice that had been in operation for 11 years.
  • Doubling Turnover: Through our continued strategic support and operational excellence, we doubled the turnover of the newly acquired practice by October 2023.

 

Results

  • Revenue Growth: The first practice grew from $785,000 in its first year to $1,000,000 by the end of 2022.
  • Successful Expansion: The second practice saw its turnover double within ten months of acquisition.
  • Operational Excellence: Both practices are now running efficiently, with a robust patient base and a strong financial foundation.

 

Conclusion

Our strategic planning, staff recruitment, and operational expertise were instrumental in the successful launch and subsequent growth of the client’s dental practices. Despite the challenges posed by the pandemic, we were able to navigate through and achieve significant milestones, setting the client on a path to sustained success and expansion.

 

Testimonial

“The support and guidance provided by Dental Business Mastery have been invaluable. From opening my first practice during a global pandemic to expanding with a second practice, their expertise has been crucial in achieving our success.” – Practice Owner, Brisbane

 

Client Background

A dental prosthetist practice approached us with a significant challenge. Their production had fallen by 50%, and their appointment book was inconsistently filled, with gaps being managed on a day-to-day basis.

 

Challenge

The primary issues identified were poor database management and limited customer service, stemming from the lack of a designated staff member for the front desk and telephone management.

Our Approach

  1. Assessment and Diagnosis:

    • Conducted a thorough analysis of the practice’s operations and identified critical gaps in database management and customer service.
    • Determined that the absence of a dedicated front desk staff was a significant contributor to the inefficiencies.

  2. Strategic Recruitment:

    • Recruited a skilled Front Office Coordinator to manage the front desk and handle telephones, ensuring efficient and effective customer service.

  3. Implementation of Systems:

    • Recall System: Established a robust recall system to ensure regular patient follow-ups and appointments.
    • Reactivation Strategy: Developed and implemented a reactivation strategy to re-engage inactive patients and fill the appointment book.

 

Results

  • Increased Production: Within six months, the practice saw a remarkable turnaround, surpassing a 50% increase in production.
  • Improved Appointment Book Management: The appointment book was consistently filled, with most slots booked two weeks in advance.

 

Key Actions

  1. Recruitment of Front Office Coordinator:

    • A dedicated staff member improved customer interactions and ensured that all calls and inquiries were promptly and professionally managed.

  2. Database Management:

    • Streamlined database management processes to maintain accurate and up-to-date patient records, facilitating efficient recall and reactivation efforts.

  3. Recall System:

    • Implemented a systematic approach to patient recalls, ensuring that routine appointments were scheduled and maintained.

  4. Reactivation Strategy:

    • Developed targeted communications and incentives to re-engage inactive patients, successfully filling gaps in the appointment book.

 

Conclusion

Through strategic recruitment and the implementation of effective management systems, we transformed a struggling dental prosthetist practice into a thriving business. The practice not only recovered from a significant drop in production but also established a solid foundation for sustained growth and efficiency.

 

Testimonial

“Dental Business Mastery identified and addressed the key issues in our practice. Their strategic approach led to a significant increase in production and a consistently full appointment book. We couldn’t be happier with the results.” – Practice Owner

Client Background

A dental practice in South Australia, consisting of three surgeries, one full-time dentist, and one part-time associate, was experiencing low turnover and underutilised surgeries. Additionally, the team was not fully engaged, impacting overall productivity and patient care.

 

Challenge

The primary challenges were:

  • Low turnover despite having a sizable patient base.
  • Underutilised surgeries.
  • Lack of team engagement.

 

Our Approach

  1. Assessment and Diagnosis:

    • Conducted a comprehensive analysis of the practice’s operations, patient base, and team dynamics.
    • Identified that the patient base warranted a hygiene department operating four days per week.

  2. Strategic Recruitment:

    • Recruited an experienced Oral Health Therapist (OHT) to establish and grow the hygiene aspect of the practice.
    • This allowed the dentists to focus on high-end restorative work, increasing their hourly production rate.

  3. Team Training and Development:

    • Provided training on managing a hygiene department, including transitioning patients from the dentist to the OHT, appropriate charging, and appointment scheduling for optimal patient outcomes and flow.
    • Enhanced recall practices and database management, focusing on recalls, reactivation, and incomplete treatment follow-ups.

 

Implementation

  • Establishment of Hygiene Department:
    • The new OHT was integrated into the practice, establishing a four-day-per-week hygiene department.
  • Training Programs:
    • Conducted comprehensive training sessions for the team on managing the hygiene department and improving patient transitions and flow.
  • Recall System Improvements:
    • Tweaked recall practices to ensure timely and efficient patient follow-ups and reactivations.

 

Results

  • Turnover Doubling: Over a 12-month period, the practice turnover doubled.
  • Enhanced Team Engagement: The team became happier and more engaged, contributing to a positive work environment and improved patient care.
  • Increased Dentist Productivity: The dentists enjoyed their work more, focusing on high-end restorative procedures, which increased their hourly production rate.

 

Conclusion

By strategically establishing a hygiene department and providing targeted training and system improvements, we transformed a struggling practice into a thriving, efficient business. The practice not only doubled its turnover but also fostered a more engaged and satisfied team, leading to better patient care and overall success.

 

Testimonial

“Dental Business Mastery’s strategic approach and comprehensive training transformed our practice. We doubled our turnover in just a year, and our team is more engaged and happier. Our dentists now focus on the work they enjoy most, enhancing both productivity and job satisfaction.” – Practice Owner, South Australia

 

Client Background

A large dental practice with 10 surgeries and 50 staff members was facing significant challenges in HR systems, staff engagement, and practice operations. These issues were impacting overall productivity, staff satisfaction, and patient care.

 

Challenge

The primary challenges were:

  • Ineffective HR systems and processes.
  • Low staff engagement and satisfaction.
  • Inefficient practice operations and systems.

 

Our Approach

  1. HR Systems and Processes:

    • Provided the practice with comprehensive HR systems and processes tailored to their needs.
    • Assisted in the implementation of these systems to ensure smooth integration into daily operations.

  2. Team Workshops and Training:

    • Conducted onsite workshops with the entire team to ensure consistency in training and understanding of new systems.
    • Focused on customer service training to boost staff engagement and enhance patient retention.

  3. Practice Operations and Systems:

    • Worked closely with the practice to reevaluate and tweak existing operations and systems.
    • Implemented continuous improvement processes to enhance practice outcomes over time.

 

Implementation

  • HR Systems Implementation:

    • Developed and integrated HR systems that addressed the specific needs of a large practice.
    • Focused on streamlining recruitment, onboarding, performance management, and staff development.

  • Onsite Workshops:

    • Delivered consistent training to all staff members, ensuring everyone was aligned with the new processes and systems.
    • Emphasised customer service training to improve patient interactions and satisfaction.

  • Operational Improvements:

    • Conducted a thorough review of practice operations, identifying areas for improvement.
    • Implemented changes gradually, ensuring minimal disruption while maximising effectiveness.

 

Results

  • Enhanced HR Systems: The practice now has robust HR systems in place, leading to more efficient management of staff and HR processes.
  • Increased Staff Engagement: Staff engagement and satisfaction improved significantly due to consistent training and better HR practices.
  • Improved Practice Operations: Operational efficiencies were achieved through continuous evaluation and tweaking of systems, resulting in better practice outcomes.

 

Conclusion

By providing tailored HR systems and conducting comprehensive onsite workshops, we transformed a large dental practice struggling with staff engagement and operational inefficiencies into a smoothly running and highly engaged team. The improvements in HR and practice operations have led to enhanced staff satisfaction and better patient care.

 

Testimonial

“The expertise and support from Dental Business Mastery have been transformative for our practice. With their help, we have implemented effective HR systems, increased staff engagement, and improved our practice operations. Our team is now more cohesive, and our patients are happier than ever.” – Practice Owner

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