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Consulting Program

From Stressed to Thriving.

From doubling turnover to transforming team culture, we’ve helped practices thrive. Now let’s make it happen for yours.

Program

Intensive Consulting Program

A structured journey to optimise your practice: sharpen your strategy, align your team, and elevate patient experiences.

Book a Discovery Session

Program Highlights

  • Identify effective goals
  • Optimise performance
  • Deliver unparalleled patient experiences
Program Overview

Changing the future together.

Are you ready to take your dental practice to new heights of success and efficiency? 

Welcome to the Dental Business Mastery Intensive Consulting Program, designed exclusively for dental practice owners like you.

Team_Assembling_Puzzle
Program Content

What you'll gain from our Intensive Program.

Your journey starts with a deep dive into your dental practice’s unique strengths and challenges. We work closely with you to identify effective goals and design a comprehensive plan to achieve them. Whether it’s growth, patient satisfaction or operational efficiency, our program sets the roadmap for your practice’s success.
Key Performance Indicators (KPIs) are crucial for measuring progress and making informed decisions.  Our program equips you with the tools to track and monitor KPIs effectively, allowing you to stay on top of your practice’s performance and make timely adjustments.
Your team is the backbone of your dental practice. We help you align your team with your goals and provide specialised training in strategies and systems that drive success. From reception to chairside assistants, everyone plays a pivotal role in delivering exceptional patient care and driving practice growth.
Exceptional patient care sets your practice apart.  We guide you in enhancing the standard of customer service, creating a consistent and unanticipated patient experience that fosters loyalty and referrals.  Your patients will not only receive top-notch dental care but also an unforgettable journey.
Streamlining daily operations and reducing stress is essential for maintaining a thriving practice.  Our program focuses on improving efficiency, optimising workflows and implementing stress-reduction strategies.  Enjoy the benefits of a well-organised practice that allows you to focus on what matters most—your patients.
A successful dental practice is built upon a clear and inspiring vision. Our program goes beyond the operational aspects and helps you identify your practice’s vision. We work closely with you to articulate your long-term goals, values and aspirations. With a well-defined vision, you’ll be on the path to realising your practice’s true potential and leaving a lasting impact on your patients and community.

Program Delivery

Online and Onsite
Consulting.

We understand that every practice is unique. That’s why our program offers a blend of online consulting and, where possible, onsite team training and skills development. This ensures that you receive customised guidance that aligns with your practice’s specific needs and challenges.

Meet your instructors

Your guides to a thriving practice.

Julie (1)
Julie Parker

Dental Practice Management Consultant,
Instructor

Ameena Basile
Dental Practice Management Consultant, Instructor

With firsthand experience as dental practice managers and consultants, we understand what it takes to lead a thriving practice. We love sharing proven strategies that empower others to grow with confidence and purpose.

Learn more about us
Testimonials

What our clients say

Trusted by dental professionals across Australia and New Zealand.

Dr Alex Davies, QLD

Ameena is an incredible asset, working tirelessly behind the scenes to ensure everything runs smoothly. With her help I have set up a brand new practice which has grown exponentially over the last 18 months.

Dr Constantine Noer, VIC

Julie is more than a practice consultant – she is a coach for all kinds of office issues, a teacher, and an advisor. As a dentist, I feel lucky to be guided and assisted by a person of this level of talent and kindness.

Cristina Scalora, VIC

I could not have opened my clinic without Ameena’s ongoing support. She went out of her way to help me when things in Melbourne were very daunting and tough.

Kelli Stevens, VIC

What stood out most was the time Julie spent onsite, genuinely getting to know our team and business. This allowed her to offer tailored support that was both practical and empowering.

Anonymous, VIC

Julie and Ameena stepped in during an incredibly difficult period for both myself and the new owner of my practice. They took over daily management with capability and care, easing the pressure while helping us navigate our practice transition smoothly. I can confidently say Julie and Ameena are trustworthy and always follows through.

Dr Gary To, VIC

Julie challenged me to step up in my leadership role through roleplays and workplace scenario simulations that encouraged critical thinking and preparation. She has a way of drawing out your best thinking and helping you take ownership of your growth. It was clear from the beginning that she had both the practical insight and personal experience my team needed.

Dr Kip Homewood, VIC
Julie is truly one-of-a-kind. Her bubbly, enthusiastic personality resonates with our team, who trust her and feel comfortable opening up. With hands-on experience and deep knowledge in financing, inventory, and staff dynamics, she offers practical insights that genuinely improve daily operations.
Anonymous, VIC
Julie has incredible knowledge across every part of a dental practice—managing, nursing, reception, and communication. You can always count on her to return calls promptly and offer advice that truly helps. Her caring, bubbly, yet professional nature makes it feel like she’s part of the family—you feel like you’ve known her your whole life.

Dr Atin Kundu, VIC

I have engaged the services of Ameena Basile from Dental Management Expertise over the last 12 months. I have found Ameena’s enthusiasm, support and flexibility to accommodate me when I need her assistance at short notice to be very helpful. My team are happy working along- side her. Ameena delivers & gets results. I can’t recommend Ameena highly enough!

Dr P. W., VIC

I don’t know where my dental practice would be without Julie. Julie has directed us to build the foundations and dental practice management systems for us where we are now growing every day.

Dr Cherian Thomas, NSW

Working with Julie Parker has been phenomenal. Her accessibility and prompt, detailed replies give me the confidence of having someone I can truly rely on. I highly recommend her to any dentist running or planning to purchase a clinic.

Leonie Van Ryn, Practice Owner, VIC

Julie is simply amazing. Always a ray of sunshine at our clinic. Her phenomenal industry experience, contagious enthusiasm, and skill in handling tricky team situations have taught me so much over the years. If you’re struggling with any aspect of your dental business, her courses and in-person visits are game-changing.

Estela, Practice Owner, QLD

Are you seeking solutions for dental practice growth, team training, and one-on-one coaching? Look no further! Julie and Ameena are simply amazing at what they do. They’ve been instrumental in helping us achieve our goals.

Dr Christina, Practice Owner

Ameena was extremely helpful and resourceful whilst opening my new health clinic in Preston, Melbourne. Her service was immensely professional and she went out of her way to help me when things in Melbourne were very daunting and tough. I could not have opened my new clinic without Ameena’s help and ongoing support.

Ms. Sanchu, Practice Owner, QLD

Thank you for your ongoing coaching and support, Julie and Ameena! You’ve helped us achieve what we thought was impossible in record time, guiding us through a stressful industry with expertise and a wealth of courses and programs. With you on board, growth has been faster and more enjoyable than we ever imagined.

Nadia Boermans, Practice Owner, VIC

I’ve worked with Ameena Basile for the past 12 months and have found her enthusiasm, support, and flexibility invaluable. My team enjoys working alongside her, and she delivers real results. I can’t recommend her highly enough.

Get Started

Your journey to mastery starts here.

Join the Intensive Consulting Program and get:

Expert guidance from Julie Parker & Ameena Basile, leading dental practice consultants
A structured path to a more efficient and successful practice
Online and Onsite options available
Support to bring your unique practice vision to life

Take the first step. Start your journey today.

Book a Discovery Session
Get Started

Your path to practice mastery in 4 steps.

Take the first step. Start your journey today.

Discovery Session

A 60-minute online chat to map goals, pain points, and priorities.

Book your Discovery Session
Proposal

We send a customised plan with scope, milestones, and program length (3–24 months)

Commence Program

Approve and sign to activate your program and schedule your kickoff session.

Ongoing Support

We track your KPIs, run regular check-ins, manage tasks through our project app, and give you direct access to Julie and Ameena. You’ll also have ongoing support through team training, systems development, and full access to our Academy resources.

Case Studies

Real practices. Real outcomes. Click a card to read the full story.
Case Study

From Pandemic Launch to Multi‑Practice Success

How a Brisbane dentist opened during COVID, grew to $1M turnover, and doubled revenue in a second practice within 10 months.
$785k Y1
$1m+ by 2022
2x revenue (in 10 months)
Case Study

From Struggling to Thriving: Revitalising a Dental Prosthetist Practice

How a prosthetist practice gained clarity of vision, improved efficiency, and elevated patient experiences through DBM’s strategic management program.
-20% admin hrs/wk
+18% satisfaction
+15% referrals
Case Study

Doubling Turnover & Boosting Team Engagement in a SA Dental Practice

How a South Australian practice doubled turnover, re-energised its team, and increased dentist productivity by building a thriving hygiene department.
+100% turnover
2x preventative appointments
↑ team engagement
Case Study

Transforming Operations & HR in a Large Practice

How HR frameworks, all‑staff training, and continuous improvement lifted engagement and streamlined a 10‑surgery/50‑staff operation.
+25% staff engagement
HR time ↓ 40%
+30% retention in 12 months

From Pandemic Launch to Multi‑Practice Success

How a Brisbane dentist opened during COVID, grew to $1M turnover, and doubled revenue in a second practice within 10 months.
$785k Y1
$1M+ by 2022
2× revenue (10 months)
Client Background
In late 2019, we began working with a Brisbane-based client who was planning to open her first dental practice from scratch. She purchased a commercial building with the help of a recommended buyer’s agent and fitted it out with precision, driven by a strong commitment to success.
Challenge
The practice was set to open in March 2020, but the COVID-19 pandemic caused significant delays. Navigating lockdowns and uncertainty required careful planning and adaptability to ensure a successful launch.
Our Approach
Strategic Planning
Co-created measurable goals for growth, care quality, and efficiency.
Staff Recruitment & Training
Introduced KPIs and cadence to inform decisions and course- correct early.
Operational Setup
Delivered targeted training so reception to chairside worked from the same playbook.
Implementation
Opening
Launched in May 2020 with patient bookings in place despite lockdown challenges.
First Year Performance
Achieved $785k turnover in Year 1, operating 3 of 4 surgeries.
Growth & Capacity
Reached full capacity by 2022 with $1M+ turnover.
Expansion
Second Practice Acquisition
Purchased a long-established clinic in Jan 2023.
Rapid Growth
Doubled turnover of the new practice within 10 months.
Results
  • First practice: $785k in Year 1 → $1M+ by 2022.
  • Second practice: turnover doubled in under a year.
  • Both practices now run efficiently with strong patient bases and solid financial foundations.
“The support and guidance from Dental Business Mastery have been invaluable. From opening my first practice during a global pandemic to expanding with a second, their expertise has been crucial to our success.”
— Practice Owner, Brisbane
Ready to plan your own success story?
Book a call with Julie & Ameena

From Struggling to Thriving: Revitalising a Dental Prosthetist Practice

How a prosthetist practice gained clarity of vision, improved efficiency, and elevated patient experiences through DBM’s strategic management program..
-20% admin hrs/wk
+18% satisfaction
+15% referrals
Client Background
A dental prosthetist practice sought clarity of vision, stronger operations, and a consistently excellent patient experience.
Challenge
Unclear goals, uneven team alignment, and inefficient workflows were capping growth and patient satisfaction.
Our Approach
Goal Identification & Planning
Co-created measurable goals for growth, care quality, and efficiency.
Performance Tracking
Introduced KPIs and cadence to inform decisions and course- correct early.
Team Alignment & Training
Delivered targeted training so reception to chairside worked from the same playbook.
Elevate Patient Experiences
Improved service standards to drive loyalty and referrals.
Efficiency & Stress Reduction
Optimised workflows to reduce bottlenecks and free up clinical time.
Vision Realisation
Defined values and long-term goals to guide sustainable growth.
Results
  • Improved operational efficiency and reduced stress.
  • Stronger team alignment and engagement.
  • Higher patient satisfaction and referrals.
“Julie and Ameena helped us align our team, lift our systems, and deliver a noticeably better patient experience.”
— Practice Owner
Ready to plan your own success story?
Book a call with Julie & Ameena

Doubling Turnover & Boosting Team Engagement in a SA Dental Practice

How a South Australian practice doubled turnover, re-energised its team, and increased dentist productivity by building a thriving hygiene department.
$785k Y1

↑ Team Engagement

2x Preventative Appointments

Client Background
In late 2019, we began working with a Brisbane-based client who was planning to open her first dental practice from scratch. She purchased a commercial building with the help of a recommended buyer’s agent and fitted it out with precision, driven by a strong commitment to success.
Challenge
The practice was set to open in March 2020, but the COVID-19 pandemic caused significant delays. Navigating lockdowns and uncertainty required careful planning and adaptability to ensure a successful launch.
Our Approach
Assessment & Diagnosis
Analysed operations, patient base, and team dynamics; identified need for a 4-day hygiene department.
Staff Recruitment & Training
Hired an Oral Health Therapist (OHT) to build hygiene services, freeing dentists to focus on high-end restorative work.
Team Training & Development 
Trained team in managing hygiene flow, transitioning patients, charging, and appointment scheduling; improved recalls and reactivations.
Implementation
Hygiene Department Launch
Integrated OHT into the practice, operating four days per week.
Targeted Training
Delivered training to optimise hygiene management and patient flow.
Recall System Upgrade
Refined recall and reactivation processes for timely follow-ups.
Results
  • Turnover doubled in 12 months.
  • Higher team engagement and morale.
  • Increased dentist productivity with more focus on high-value work.
“Dental Business Mastery’s strategic approach and comprehensive training transformed our practice. We doubled our turnover in just a year, and our team is more engaged and happier. Our dentists now focus on the work they enjoy most, enhancing both productivity and job satisfaction.”

— Practice Owner, South Australia

Ready to plan your own success story?
Book a call with Julie & Ameena

Transforming Operations & HR in a Large Practice

How HR frameworks, all‑staff training, and continuous improvement lifted engagement and streamlined a 10‑surgery/50‑staff operation.
+25% staff engagement

HR time ↓40%

+30% retention in 12 months

Client Background
A large dental practice with 10 surgeries and 50 staff members was struggling with outdated HR systems, low staff engagement, and inefficient operations — all impacting productivity, satisfaction, and patient care.
Challenge
  • Ineffective HR systems and processes
  • Low staff engagement and satisfaction
  • Inefficient practice operations and systems
Our Approach
HR Systems & Processes
Developed tailored HR systems covering recruitment, onboarding, performance management, and staff development, and supported their implementation.
Team Workshops & Training
Delivered onsite workshops for all staff, with a focus on consistent processes and customer service training to boost engagement and patient retention.
Operational Review & Optimisation
Audited current operations, identified inefficiencies, and introduced continuous improvement processes.
Implementation
HR System Rollout
Rolled out integrated HR systems designed for the scale of a 50-person team.
Team-Wide Training
Delivered practice-wide training to align staff with new processes and expectations.
Operational Optimisation
Reached full capacity by 2022 with $1M+ turnover.
Results
  • Robust HR systems now embedded in daily operations.
  • Significant uplift in staff engagement and satisfaction.
  • Streamlined operations with measurable improvements in productivity and patient experience.
“The expertise and support from Dental Business Mastery have been transformative for our practice. With their help, we have implemented effective HR systems, increased staff engagement, and improved our practice operations. Our team is now more cohesive, and our patients are happier than ever.”
— Practice Owner
Ready to plan your own success story?
Book a call with Julie & Ameena

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