Between us, Ameena and I have nearly seven decades in the dental industry. Everything you'll find here is drawn from the front lines - what actually works, what doesn't, and what we wish someone had told us sooner.
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What stands in the way of your employees delivering great performances for you and your practice? There are several reasons
I was speaking with a dental team member – we’ll call her Mary – who posed an interesting dilemma. “During
Every so often, I get to sit back behind the reception desk for a day. It reminds me how much
Our working days are made up of situations that both run according to plan and are quite satisfying and those
Go to bed earlier. Eat healthier foods. Make that phone-call. Tackle that important task. We have lists of things that we
In a previous blog, ‘Opening Yourself Up To More‘ I wrote about the relevance of reflection, contemplation and new experiences
Traditionally, word-of-mouth referral was the strongest source of new patients for dental practices. For many practices, this is still the
JPPS co-founder Charles Kovess and I recently attended an inspiring event that was conducted by A MOST interesting man. Dr Bruce Copley
There are several situations in a dental practice that are bone-chilling; missing lab work, running way too late for a
Dental Practices spend a lot of energy, time and money rolling out strategies to attract new patients. However, if it
I attended a function last night with friends, and one of them, Harry, shared a great strategy. Harry has his own real
How often do you give pay increases to your employees? Is it an automatic increase every year? Or does an
Regular readers of this blog will know that one of my leadership strategies is to create an ‘emotionally-safe’ working environment
Achieving your goals is all about clarifying what your actual goals are and then taking action. Initially, it feels good.
Are you a ‘morning person’? Someone who wakes up enthusiastic for the coming day with energy to burn? While some
When we are interested in a topic or outcome, we have the resources to acquire a large amount of knowledge
Dental practices that SUCCESSFULLY use advertising to attract new patients understand that posting an advert or two every now and
Have you ever had the best of intentions, but upset someone anyway? Have you ever been under pressure and reacted
I can say with great conviction that the happiness I have enjoyed while working in dental practices over the years
I had a visit with a new hairdresser last week, and I want to recommend them! I am recommending a
I was onsite with a client a couple of days ago. The receptionist was asked by the dentist to call
“Patient Y needed a crown placed after a previous trauma to tooth 21 had resulted in root canal therapy being
There are few relationships where each person’s effectiveness and happiness depends so largely on the other, than in a dentist-assistant
Being a Victorian who is interested in sports, this past weekend has been a happy one. The Richmond and Melbourne
I received some feedback after posting my last blog. The blog was Promises Promises… and it warned against making promises
Finding the right employee for your practice is not always easy. When you do find that special candidate, it is
I wrote in a previous blog of the danger of choosing efficiency over function, where you issue your patient recalls
Sir Richard Branson hit the nail on the head with this quote: “Train people well enough that they can
If you are like me and observe dentists advertising messages that I find when searching Google, you will know there
What do you focus on when your patient is in the dental chair? I consider it likely that most dental
The patient has arrived for their insert and the lab work is nowhere to be found! The next patient’s crown
The best and most successful dental practice owners are relentlessly on the lookout for areas that need improvement. They know
Most dental practice promotional dollars are spent on attracting new adult patients who are searching for a range of attributes
“Did you see this Facebook post by our new dental nurse? How inappropriate.” “The boss is grumpy again. We should
It is common in dental circles to hear the following gripes about patients who do not schedule for advised
It is commonplace in the dental industry that team members become ‘managers’ by default. They are promoted to Senior Dental
