Use this special technique to guarantee your patient’s next appointment
Julie Parker
September 4, 2017
What do you focus on when your patient is in the dental chair? I consider it likely that most dental
Between them, Ameena and Julie have nearly seven decades in the dental industry. Everything you'll find here is drawn from the front lines - what actually works, what doesn't, and what we wish someone had told us sooner.
Search across all articles by Julie and Ameena
What do you focus on when your patient is in the dental chair? I consider it likely that most dental
The patient has arrived for their insert and the lab work is nowhere to be found! The next patient’s crown
The best and most successful dental practice owners are relentlessly on the lookout for areas that need improvement. They know
Most dental practice promotional dollars are spent on attracting new adult patients who are searching for a range of attributes
“Did you see this Facebook post by our new dental nurse? How inappropriate.” “The boss is grumpy again. We should
It is common in dental circles to hear the following gripes about patients who do not schedule for advised
It is commonplace in the dental industry that team members become ‘managers’ by default. They are promoted to Senior Dental
I recently worked with a client who was looking to hire a new receptionist. This practice had had difficulty in
The search for a new team member can be daunting. You not only seek to find someone who possesses the
How do you improve your performance? I wrote about the importance of walking your talk a few blogs ago.
Today I am sharing another hint on how to behave in a way that is more aligned with your values.
In my last blog, I wrote about the importance of ‘walking your talk’. Over my next few blogs, I will
“The greatest way to live with honour in this world is to be what we pretend to be.” Socrates When
While working on a project for one of my long-term dental practice clients, I came across a company that looked
Dental teams change. As team members have children, alter their hours and then perhaps leave, dental teams employ new team
In my last two blogs, I wrote about time management techniques that I have found effective. Shred that To Do
My last blog encouraged you to do away with your To Do lists and, instead, schedule tasks into a diary.
I attended a function last night and the topic of time management was raised. During my ten years of dental
How many great opportunities do you miss out on because you are waiting for perfection? “Done is better than perfect”
I love the energy that is generated when a team gets together to plan for the future. At such times,
Creating an environment of emotional safety for your team is one of your most important roles as a leader. I
Dental practices are, or at least should be, on a constant search for new patients. There is a natural attrition
“Something needs to change!” I have had this thought on several occasions during my time working in dental practices.
“I should talk to that employee about her poor performance.” “I have to tell the employee dentist he cannot have
I met Mariam recently, an interesting and inspiring woman. During our conversation, she shared her perspective that there are
I’m excited. Today I get to have a workshop with a colleague and….COLLABORATE! After working in a team environment for
Recalls are the life blood of your dental practice. Implementing an effective recalling system takes thought, research and tracking results
What are your competitors doing? How can you find out? Who can tell you? Meanwhile, what are YOU doing? At
“How did you find out about us?” is one of the most important questions to ask. The long-term success
Promoting your business can be challenging. Success requires an understanding of your target market’s behaviour, human psychology and buying responses,
Arnie, a colleague and friend, mentioned this winning idea of attracting your local community in to your practice! I’ve tweaked
Being involved with a dental team whose members are experienced and effective brainstormers is my idea of a good time!
I faked it…till I made it. I still do it today. I look at where I want to be and
One of the frustrations when working in a team is getting everyone to work in the directed manner. AFL football
It is an accepted rule in many dental practices to eject dental reps without as much as a “how are
A successful Practice is much like a successful human being: those who thrive are those who access their passion and