Are you WEARY?
I recently worked with a client who was looking to hire a new receptionist. This practice had had difficulty in
Between us, Ameena and I have nearly seven decades in the dental industry. Everything you'll find here is drawn from the front lines - what actually works, what doesn't, and what we wish someone had told us sooner.
Julie has spent nearly four decades in the dental industry - starting at 17, owning her own practice for over a decade, and consulting to practices across Australia and New Zealand since 2014. Her writing is honest, practical, and written for people who are actually in the thick of it.
With over 30 years in the dental industry, Ameena brings deep expertise in practice accounting, team performance, and hygiene department management. Her articles cut through the complexity and give practice owners and managers clear, actionable guidance.
Search across all articles by Julie and Ameena
I recently worked with a client who was looking to hire a new receptionist. This practice had had difficulty in
The search for a new team member can be daunting. You not only seek to find someone who possesses the
How do you improve your performance? I wrote about the importance of walking your talk a few blogs ago.
Today I am sharing another hint on how to behave in a way that is more aligned with your values.
In my last blog, I wrote about the importance of ‘walking your talk’. Over my next few blogs, I will
“The greatest way to live with honour in this world is to be what we pretend to be.” Socrates When
While working on a project for one of my long-term dental practice clients, I came across a company that looked
Dental teams change. As team members have children, alter their hours and then perhaps leave, dental teams employ new team
In my last two blogs, I wrote about time management techniques that I have found effective. Shred that To Do
My last blog encouraged you to do away with your To Do lists and, instead, schedule tasks into a diary.
I attended a function last night and the topic of time management was raised. During my ten years of dental
How many great opportunities do you miss out on because you are waiting for perfection? “Done is better than perfect”
I love the energy that is generated when a team gets together to plan for the future. At such times,
Creating an environment of emotional safety for your team is one of your most important roles as a leader. I
Dental practices are, or at least should be, on a constant search for new patients. There is a natural attrition
“Something needs to change!” I have had this thought on several occasions during my time working in dental practices.
“I should talk to that employee about her poor performance.” “I have to tell the employee dentist he cannot have
I met Mariam recently, an interesting and inspiring woman. During our conversation, she shared her perspective that there are
I’m excited. Today I get to have a workshop with a colleague and….COLLABORATE! After working in a team environment for
Recalls are the life blood of your dental practice. Implementing an effective recalling system takes thought, research and tracking results
What are your competitors doing? How can you find out? Who can tell you? Meanwhile, what are YOU doing? At
“How did you find out about us?” is one of the most important questions to ask. The long-term success
Promoting your business can be challenging. Success requires an understanding of your target market’s behaviour, human psychology and buying responses,
Arnie, a colleague and friend, mentioned this winning idea of attracting your local community in to your practice! I’ve tweaked
Being involved with a dental team whose members are experienced and effective brainstormers is my idea of a good time!
I faked it…till I made it. I still do it today. I look at where I want to be and
One of the frustrations when working in a team is getting everyone to work in the directed manner. AFL football
It is an accepted rule in many dental practices to eject dental reps without as much as a “how are
A successful Practice is much like a successful human being: those who thrive are those who access their passion and
A number of months ago I was dropping in to a number of dental practices to inform them of an
Should I ask for that day off? Should I ask for that pay rise? I should ask that nurse to
In my recent two blogs, I spoke about my experience with my colleague, Rachel. She and I worked together twice.
In my previous blog, I wrote about becoming a better manager thanks to my experience with Rachel, a lovely lady
The lesson I am going to tell you about was a big one for me. It has stayed with me,
I may be brilliant. In fact, I have a feeling we are all brilliant, all the time. The number of
Not being an academic, I have always sourced alternative methods of education. Books, tapes, videos, audio…I researched everything I could.