YOUR FIRST 90 DAYS: A Practice Owner’s Action Guide

Description

The decisions you make in your first 90 days as a practice owner set the trajectory for everything that follows. This guide gives you the structure, tools, and clarity to get it right – from the very start.

What You Get

Your purchase includes a beautifully printed workbook posted directly to you, plus full access to the interactive digital version so you can work through the guide online, save your progress, and pick up where you left off from any device.

The printed guide gives you space to write, plan, and reflect throughout all seven sections – checklists to tick off, tables to complete, and a full 90-day timeline planner to keep you on track.

The interactive digital version takes it further – your notes and checklists save automatically, your progress is tracked across all sections, and as you work through the guide your business plan is auto-populated and ready to present to your lending facility. You can export your completed guide as a PDF at any time.

What the Guide Covers

Before You Open the Doors – legal and business structure, AHPRA and radiation licensing, the eight types of insurance every new practice owner needs, compliance and infection control, technology and software setup, health fund registration, supplier relationships, and Google Business Profile setup.

Section One – Business Foundations including goals and strategy, KPI tracking tables for your first three months, cashflow planning, working with your accountant, a 13-category budget planner with industry benchmarks, and guidance on setting your fees with strategy rather than guesswork.

Section Two – Your Team covering how to hire the right people, writing job ads that attract candidates of great character, a day-by-day onboarding plan for your first week, the feedback meeting structure, customer service training, and a mystery shopper framework.

Section Three – Your Patients including patient journey mapping across ten stages, patient engagement strategies, and your Google Reviews and recall plan.

Sections Four and Five – Systems and Leadership covering the 65 core practice systems, your 90-day systems priority planner, and the foundations of leading a team rather than just working in it.

Sections Six and Seven – Marketing and Growth including how to make the most of your quieter early weeks, 53 proven marketing strategies with a priority guide for your first 90 days, and a referral network planner for building relationships with GPs, specialists, and allied health providers.

This is not a generic small business guide with a dental logo on the cover. Every section has been built from decades of direct experience working with dental practices across Australia, New Zealand, and beyond – by two people who have worked inside practices at every level.