Is your email signature sending the right message?
In this week’s blog, I am sharing a super little tool that I discovered yesterday. It is HubSpot’s email signature template and it is a quick and easy way to design a great email signature. Many practices that I work with have professional, well-designed email signatures. However, some practices have quite basic signatures that may […]
A dental practice mantra for EVERYONE!
To be the best leader, you need: · to establish a COMPELLING vision; · to be supportive and act as a mentor; · to help find the answers to the important questions; and · to inspire and motivate team members. To be the best practitioner, receptionist or assistant, you need: · to be efficient, productive and have a caring and positive attitude; […]
THURSDAY’S GOLD A week of GOLD to help you work BETTER, FASTER and EASIER! Canva
Yes! I am delivering a week of, what I consider to be, GOLD! I am always on the lookout for computer applications that I can use to make my work: more creative more efficient more productive, and more enjoyable. I know that some of the apps I have discovered will make YOUR life better too. […]
TUESDAY’S GOLD. A week of GOLD to help you work BETTER, FASTER and EASIER! Front
Front is an email management app. When you are the only one managing emails that come through to your practice, you can create your own folders and systems of follow up and track messages. However, if there are two or more people managing the emails of one or several accounts, it can be challenging to […]
A week of GOLD to help you work BETTER, FASTER and EASIER! Trello
Yes! I am delivering a week of, what I consider to be, GOLD! I am always on the lookout for computer applications that I can use to make my work: more creative more efficient more productive, and more enjoyable. I know that some of the apps I have discovered will make YOUR life better too. […]
The Magic for Your Practice of Having a Team of Servants
Poor attitudes in dental practices are not uncommon. Despite implementing systems and processes that support a customer-centric style of service, practices can still experience poor team-member behaviour. Common examples of apathetic, negative behaviour that I see in our consulting work, or that are reported to me, are: unhelpful response to patient requests or queries sitting […]
Receptionists, are you working in overwhelm?
Every so often, I get to sit back behind the reception desk for a day. It reminds me how much I enjoyed the role. It also reminds me of the busy-ness of being a dental receptionist! At any given moment, a dental receptionist has a multitude of thoughts running around her brain and is in […]
What does your receptionist say about YOU?
I was onsite with a client a couple of days ago. The receptionist was asked by the dentist to call a patient’s medical GP for information. The GP’s receptionist was dismissive, rude and refused to provide the information requested. This reminded me of a particular practice whom my practice often referred patients. The specialist themself […]
“Have I called the right place?”
While working on a project for one of my long-term dental practice clients, I came across a company that looked like it would suit the needs of the practice. However, there were so many companies that I researched offering the same services, that I was somewhat apprehensive that I was on the right track. That […]
Beware The Four Growth Stoppers!
Dental practices are, or at least should be, on a constant search for new patients. There is a natural attrition that needs to be compensated for. Patients move out of the area, prefer the service of another dental practice and, sadly, pass away. But beware! There are four key times you may lose the valuable […]
Welcome the reps!
It is an accepted rule in many dental practices to eject dental reps without as much as a “how are you?”. I was a dental rep for a short time back in 1991, and I still cringe when reflecting how the welcoming faces of the receptionists would switch to irritation once they realised who I […]
Is your receptionist providing WOW or WOE?
A number of months ago I was dropping in to a number of dental practices to inform them of an upcoming JPPS Presentation. I found the contrasting receptions offered by the different locations interesting. One particular experience stood out. I was aware that the practice I was about to enter had been recently sold. The […]
How to improve with one simple phone-call
If you want to build a dental practice where patients are beating a path to your door, then there is one person who can help you: your new patient. Successful practices realise that the new patient experience cannot happen ‘by accident’. It needs to be a planned process. From the conversation with the receptionist when […]
Are you easy?
An important element of the patient experience is the initial telephone interaction. During my years in dental practices (since 1987) I have attended many industry seminars and workshops, read reams of data and listened to dozens of podcasts, picking up tips and insights about how to run a high performing practice. The advice given […]
The Engaged Receptionist
It has always been obvious that a great receptionist improves the environment of any business and a bad one will be highly likely to have a damaging affect. However our awareness around the high level of influence our receptionists has requires deeper contemplation. Dental practices know their receptionist plays an important role in creating […]