“Why Aren’t You Filling My Schedule?”: There’s a Better Way for Associate Dentists to Approach This Common Concern
“Why isn’t my schedule full?” It’s a question that echoes in dental practices everywhere, usually voiced by associate dentists when they see gaps in their day. And it’s understandable. Your schedule isn’t just a timetable; it’s your income, livelihood and professional development. However, approaching the receptionist or practice owner with a comment like “Why aren’t […]
How a Simple SMS Change Can Reduce Late Cancellations
One of the perennial challenges of dental practices is managing patient late cancellations. Last-minute cancellations can disrupt the schedules, reduce efficiency and impact the practice’s production. However, by leveraging psychological principles such as Robert Cialdini’s principle of consistency, dental practices can encourage greater patient commitment and reduce late cancellations. Understanding the Principle of Consistency Robert […]
An Innovative Solution to Address Late Patient Cancellations
In recent times, dental practices, much like many other service-based industries, have encountered a surge in the occurrence of late patient cancellations. The impact of the COVID-19 situation has exacerbated this issue, presenting significant challenges for dental professionals across Australia. Late cancellations not only disrupt the daily schedule but also result in lost revenue and […]
Planning for December 2024: Why Starting Now Makes All the Difference
Today, I want to talk about something that might seem a bit unusual: planning for December 2024. Yes, you read that right – we’re looking ahead to next Christmas! You might be wondering, “Why plan so early?” The answer is simple: the details of what worked (and what didn’t) in any given year can easily […]