The Five Questions That Could Change How Your Team Sees Each Other
Team bonding days are a wonderful thing. Whether it’s a cooking class or a painting afternoon. These experiences do something genuinely valuable. They remind us that the person next to us at the dental chair is a whole human being. They remind us that we actually like each other. And that matters more than people […]
Avoid Avoiding Conflict!
You know that feeling when everything seems fine on the surface, but something’s… off? Patrick Lencioni calls it “artificial harmony,” and I’ve seen it play out in dental practices in two very different ways. Both are equally damaging, and both stem from the same root problem: we’re so terrified of conflict that we’ll do almost […]
The Three Ways We Treat Patients (And Why Only One Actually Works)
One of the reasons I love the Christmas break is the time I get for reading and contemplation. I recently finished Dr Bryan Laskin’s book, The Patient Manifesto. There’s a chapter called “The Mindset Shift” where he talks about the difference between apathy, empathy, and compassion in healthcare. As I read it, I kept seeing […]
When Burnout Isn’t About Workload
I was listening to a podcast yesterday and something the guest said made me pause. They suggested that burnout can often be a result of a lack of vision. Not an overload of tasks and too much pressure. But vision. The more I have contemplated on this, the more it makes sense. Think about building […]
We Can Only Build Systems as Good as We Are
Yesterday, I attended the book launch of my mentor Ashkan Tashvir’s new book, Sustainabilism. If you haven’t come across Ashkan’s work before, he’s the creator of The Being Profile, a framework I’m now an Accredited Practitioner of, and one that has profoundly shaped how I approach leadership and practice management. During the launch, Ashkan said […]
Slow down…
There’s something I’ve come to realise after years of working closely with dental practices, observing teams, and speaking with countless patients. It’s this: when we slow down, we communicate better. Much better. I don’t mean slowing down just for the sake of being more thorough or ticking communication boxes. I’m talking about something deeper. Slowing […]